Product Information

Managing the calls from IT users, alerts from the monitoring tools. Managing problems and changes of IT systems with appropriate processes. How do you maximize the performance of service desk?

Senju Service Manager is the answer.

ITILR alligned management tool, Senju Service Manager helps service desk and IT service manager with incident management, service fulfillment, problem management, change management, and configuration management. Links between the processes well.

functions
Why Senju?
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Functions

Senju Service Manager functions

Incident Management

Senju Service Manager provides interfaces to manage and share informations related to incidents. Functions are;

Registration Escalation classification Status management Sub records Relation to other Processes Reports

Request Fulfillment

Senju Service Manager provide interfaces to manage and share information related to Request Fulfillment. Functions are;

Entry Forms Workflow Service Catalog Registration Escalation classification Status management
Sub records Relation to other Processes Reports

Problem Management

Senju Service Manager provide interfaces to manage and share informations related to incidents. Functions are;

Registration Escalation classification Status management Sub records Relation to other Processes Reports

Change Management

Senju Service Manager provide interfaces to manage and share informations related to Change Management. Functions are;

Entry Forms Workflow Registration Escalation classification Status management Sub records
Relation to other Processes Reports

Cnfiguration Management

Senju Service Manager provide interfaces to manage and share informations related to Configuration Management. Functions are;

Entry Forms CI Catalog Workflow Registration Escalation classification Status management
Sub records Relation to other Processes Reports

Why Senju?

Made in Japan

"Senju" means thousand hands. Its concept is to replace thousand hands with one single tool.

Flexible

Each web interfaces can be designed freely. We provide interface design tool, for which no skill is required to use.

SaaS

We also have SaaS services for quick start.

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