Managing the calls from IT users, alerts from the monitoring tools. Managing problems and changes of IT systems with appropriate processes. How do you maximize the performance of service desk?
Senju Service Manager is the answer.
ITILR alligned management tool, Senju Service Manager helps service desk and IT service manager with incident management, service fulfillment, problem management, change management, and configuration management. Links between the processes well.
Incident Management
Senju Service Manager provides interfaces to manage and share informations related to incidents. Functions are;
●Registration ● Escalation ● classification ● Status management● Sub records ● Relation to other Processes● Reports
Request Fulfillment
Senju Service Manager provide interfaces to manage and share information related to Request Fulfillment. Functions are;
● Entry Forms ● Workflow ● Service Catalog ●Registration ● Escalation ● classification ● Status management
● Sub records ● Relation to other Processes● Reports
Problem Management
Senju Service Manager provide interfaces to manage and share informations related to incidents. Functions are;
●Registration ● Escalation ● classification ● Status management● Sub records● Relation to other Processes ● Reports
Change Management
Senju Service Manager provide interfaces to manage and share informations related to Change Management. Functions are;
● Entry Forms ● Workflow ● Registration ● Escalation ● classification ● Status management● Sub records
● Relation to other Processes● Reports
Cnfiguration Management
Senju Service Manager provide interfaces to manage and share informations related to Configuration Management. Functions are;
● Entry Forms● CI Catalog ● Workflow ● Registration ● Escalation ● classification ● Status management
● Sub records ● Relation to other Processes● Reports
Why Senju?
Made in Japan
"Senju" means thousand hands. Its concept is to replace thousand hands with one single tool.
Flexible
Each web interfaces can be designed freely. We provide interface design tool, for which no skill is required to use.
SaaS
We also have SaaS services for quick start.
